Shipping & Returns
Shipping Methods
We offer free shipping over $50 to the 48 contiguous states. Please know that free shipping only applies before taxes and after discount codes have been applied. We currently ship to the United States. We do not ship to international addresses or PO Boxes at this time. For orders shipping to Alaska and Hawaii, we charge a $15 flat-rate fee. For orders below $50 shipping to the 48 contiguous states, we charge flat-rate shipping fees based on the following order amounts.
We typically ship within 2 - 5 business days from San Francisco Bay Area, California. Once your package leaves our studio, it can take 2 - 6 business days to reach you. If your package was delivered but you did not receive it, please allow 2 - 3 more days for delivery before contacting your carrier for more information. Please note, Papillon Natural is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout. If you have and questions please reach out by sending an email to papillonnatural@yahoo.com We’ll respond with a personal email in 24-48 business hours.
Easy Returns & Exchanges
Unused and unopened products in their original packaging may be returned within 30 days of receipt for a full refund minus the original shipping cost. Customers are responsible for any return shipping costs.
Please email us at papillonnatural@yahoo.com with your request for return and we’ll issue a return authorization form with a return authorization number ( RA# ), along with instructions for returning your products. Please report any damaged or missing items within 7 days of delivery.